We provide a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. By receiving a refund for an item, you forfeit the right to use the items for any purpose, be it commercial or non-commercial.
To request a refund, you can contact us at firstname.lastname@example.org.
Since our products are delivered digitally, there is no returns process.
The fastest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase for the new item.
Consumer Contracts Regulations
Under the UK's Consumer Contracts Regulations policy, you retain a 14-day cooling off period on digital good purchases. By downloading the item, you waive the right to the cooling off period. This is to ensure the digital content is what you want before downloading it and prevent you from changing your mind after you have downloaded the content.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.